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What we are about.
We are passionate about computer technology. We want ordinary people to have the same level of service that is enjoyed by employees of big corporations in which dedicated IT people are taking care of computers.
We have seen countless cases where a few simple steps can save people hours of frustration. Furthermore, we can reduced the stress level that is associated with using computers and computer repair. Fixing a computer can be frustrating. I have heard a lot of customers' stories about DIY (do it yourself) for their computers. After spending hours, even days with computers, they finally give up and ask for professional helps. You need to decide whether you have time and effort for DIY or you want to spend money and buy some time with people that you love.
"I strongly feel that charging a diagnostic fee is morally wrong."
My main concern is that consumers do not get any benefit from diagnostics. You pay money, but you do not receive anything useful. That troubles me.
As a person with 20 years of experience and a Ph.D. in computer science, I know that time spent on checking a computer is minimal. For most computers, I just need to spend 2 to 3 minutes to check the computer and tell what the problem is. When you go to any independent repair shop, including Geek Squad at Best Buy, these service providers do not have any "secret tools" that can easily diagnose the machine and tell you the problem right away. We all base our diagnosis on our experiences working on similar problems.
Computer Oil Change recovered my data from a hard crash! I experienced a hard crash a few years ago which resulted in sending my hard drive somewhere in Texas for a couple of weeks, and the cost was $600 for recovery! Recently Dr. Li recovered my data in just a few days, and at a fraction of the cost. COC wants nothing more than 100% satisfaction for their customers. I definitely recommend Computer Oil Change for your next computer repair.Tony White - Madison County Deputy Mayor